Each sub-section includes writing tips, dos and don’ts, and samples.

 

Document Design

How visuals and layout impact usability:

• Using white space and hierarchy effectively
• Typography and readability
• Incorporating diagrams, infographics, and screenshots
• Accessibility considerations (alt text, color contrast, screen readers)

Audience Awareness

Understanding your users:

• Conducting audience analysis
• Writing for global and multicultural audiences
• How tone and terminology shift depending on user base
• Creating personas and user journeys